Metal nearby: Perhaps you are too close to metal.Most devices make a sound when connecting to the chip in your ID. Phone case: Is there a case around your phone or tablet? Remove it and try again.Often it helps to shift your device over your ID until there is a connection. Perhaps the distance between the NFC reader and the chip in your ID is too large. NFC reader and ID too far away from each other: Place your ID on the back of your device.If you have problems adding the ID check, first check whether the NFC reader on your phone or tablet is turned on. Read more on the website of The Netherlands Worldwide Externe link You can't activate the app with your username and password. Living abroadĭo you live abroad? Then you can only activate the DigiD app via an ID check or with an SMS code. You can also activate the DigiD app on another device if you already have an activated DigiD app. This is useful if you have an older phone and have not yet added a phone number to your account. Letter: You can also activate the DigiD app with a letter.This is only possible if you have added your telephone number to your DigiD account.
#Desk connect app activation code#
Sms-code: You will receive the activation code by SMS if you choose to skip activation with ID-check or if you are unable to activate with ID-check.
And a Dutch ID (passport, identity card or driver's license issued after November 14, 2014)
For example, whether your telephone number has been added to DigiD and your type of mobile device. How you can activate your app depends on your DigiD account.
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